Fair play, Integrity and compliant conduct have top priority at FactorBank. This also includes being open to indications of rule violations, fraud and white-collar crime.

Therefore, FactorBank has established an internal whistleblowing system, which can be used online and by mail around the clock - and also anonymously - for a tip, in order to be able to draw attention in particular to fraudulent behavior and white-collar criminal acts.

We also take tips from consultants, suppliers, contractually affiliated intermediaries (e.g. financial advisors) or other service providers very seriously. We ask them to send corresponding reports to the address below: 

FactorBank Aktiengesellschaft
c/o : Head of Compliance
Rothschildplatz 1
1020 Vienna

Alternatively, you can send your report to the following e-mail address:



FactorBank customers can contact our Complaints Management for complaints.

What is whistleblowing?

The practice of reporting unacceptable behavior is called "whistleblowing". At FactorBank, this practice is encouraged and viewed as a contribution that each and every one of us can make to protect ourselves, colleagues, the banking business and the reputation of the Bank in general.  

Violations of the following regulations can be reported through FactorBank's whistleblower system:

  • Bribery and corruption incidents 
  • Violations of antitrust law 
  • Insider trading 
  • Market manipulation
  • Misuse of confidential customer and company data 
  • Accounting fraud 
  • Money laundering 
  • Violations of financial sanctions  
  • Incorrect handling of donations and sponsoring 
  • Fraud and cases of embezzlement 
  • other incidents that may involve risks for the Bank.